FREQUENTLY ASKED QUESTIONS
WHAT IS A FREIGHT BROKER?
A freight broker uses third-party companies to help vendors ship freight all over North America. Brokers in the freight industry are also referred to as 3PL or TPL (Third-Party Logistics). We act as a liaison between shippers and authorized freight carriers who may otherwise never connect. A freight brokerage also works with vendors capable of handling, processing, and storing freight. Freight brokers negotiate the terms of the order and arrange for pickup and delivery.
WHY SHOULD I USE A FREIGHT BROKERAGE?
Controlling the details of a supply chain requires personnel, technology, and experience. The expense associated with this effort may be substantial. By managing your company’s supply chain and tracking the movement of freight, we help you save money, streamline your supply chain, and ensure you are able to respond swiftly to customer demand.
DO YOU SERVICE MY INDUSTRY?
Yes. Our professional logistics team is proud to work with companies both large and small. We can provide you with scheduled service or a one-off shipment. Some of the companies we service include mechanical, industrial, trade show transportation, produce, food and beverage, aerospace and defense industry, plastic, automotive, pharmaceutical, sensitive deliveries, white-glove transportation.
WHAT SERVICES ARE AVAILABLE?
We specialize in LTL & FTL, but provide ground transportation through just about any means available. We only work with companies capable of responsibly representing your brand. All drivers must be certified, healthy, and fully licensed. Our company’s niche is our diversity. We can handle most varieties of freight including hazardous and non-hazardous materials, temperature-controlled freight, and oversized shipments, among others.
WHAT'S THE DIFFERENCE BETWEEN LTL & FTL?
The primary difference between LTL and FTL is the amount of trailer space used for shipping. LTL stands for “less than truckload” and is used when freight only takes up a portion of a trailer. FTL stands for “full truckload” and is used when freight requires the use of an entire trailer.
WHAT IS YOUR SERVICE AREA?
We're proud to service the entire USA, coast-to-coast.
ARE THERE ANY HIDDEN FEES?
Any fees or disclaimers are clearly covered in our documents, nothing hidden. You can rest assured that we will act as your advocates by explaining all aspects of the shipment process, and answering all your questions up front and throughout the process. Transparency is the best policy when it comes to excellent customer service!
HOW LONG HAVE YOU BEEN DOING BUSINESS?
We have been in the freight brokering business since 2020; our staff has decades more in collective experience. Our excellent reputation speaks for itself. We will be here for the long haul by doing right by customers just like you.
WILL I BE ABLE TO TRACK MY SHIPMENTS?
You bet! We maintain state-of-the-art telephone and computer dispatching systems that provide the shipper and/or consignee with detailed load information.